Nemx SecurExchange for Exchange 2003 / 2000 -> FAQ

The following represent answers to questions commonly handled by our support staff, along with some tips and tricks that past and current customers have found useful.

Please note:These answers follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented as: Ctrl+Alt+Delete, which means that you should press and hold down the Control, Alt and Delete keys at the same time. Menu selections will be presented as: File | Open, which means you should open the File menu, and then make the Open selection.

FAQs for Nemx SecurExchange for Exchange 2003 / 2000

( the information applies to Nemx Power Tools as well)

1. How do I configure Nemx SecurExchange for Exchange 2003 / 2000?
2. During start up, the following error message is displayed: "Nemx SecurExchange failed to create the required Exchange Profile (error = 0x80070421). The task will be terminated." What do I do?
3. During start up, the following error message is displayed: "Nemx SecurExchange failed to create the required Exchange Profile (error = 0x8004010f). The task will be terminated." What do I do?
4. During start up, the following error message is displayed: "Nemx SecurExchange failed to create the required Exchange Profile (error = 0x80040115). The task will be terminated." What do I do?
5. During start up, the following error message is displayed: "Nemx SecurExchange failed to create the required Exchange Profile (error = 0x81002746). The task will be terminated." What do I do?
6. During start up, the following error message is displayed: "Could not start the Nemx SecurExchange service on local computer. Error 1057: The account name is invalid or does not exist, or the password is invalid for the account name specified." What do I do?
7. During start up, the following error message is displayed: "Could not start Nemx SecurExchange on Local Computer. Error 1058: Service could not be started either because it is disabled or because it has no enabled devices associated with it." What do I do?
8. During installation, the following error message is displayed: "There was an error in creating the service (error = 800707421)." What do I do?
9. During installation, the following error message is displayed: "There was an error in creating the Nemx SecurExchange user, User…" What do I do?
10. Quarantine forms are not being sent to the mailbox specified in System Manager | Nemx SecurExchange | Actions Tab | Modify Button | Quarantine. What do I do?

1. How do I configure Nemx SecurExchange for Exchange 2003 / 2000?

Navigate to Nemx SecurExchange:

1. Navigate to Start | Programs | Microsoft Exchange | System Manager
2. In the left hand window, navigate to <your exchange organization> | Administrative Groups | <your exchange administrative group> | Servers | <your server with Nemx SecurExchange Installed>
3. Double click on the Nemx SecurExchange object.

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2.During start up, the following error message is displayed: "Nemx SecurExchange failed to create the required Exchange Profile (error = 0x80070421). The task will be terminated." What do I do?

Check that the account and password fields are correct for the Nemx SecurExchange service:

1. Navigate to Start | Settings | Control Panel | Administrative Tools | Services
2. Double click on Nemx SecurExchange
3. On the Logon tab, check that the Account and Password fields are entered correctly.

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3. During start up, the following error message is displayed: "Nemx SecurExchange failed to create the required Exchange Profile (error = 0x8004010f). The task will be terminated." What do I do?

Get the Nemx SecurExchange service account:

1. Navigate to Start | Settings | Control Panel | Administrative Tools | Services
2. Double click on Nemx SecurExchange
3. On the Logon tab, note entry in the field This Account:

Then check that the Nemx SecurExchange service account has the proper registry permissions:

4. Start | Run | regedt32
5. Navigate to HKEY_LOCAL_MACHINE | SYSTEM | CurrentControlSet | Services | Nemx SecurExchange
6. In the left pane select the Nemx SecurExchange key
7. Select from the menu Security | Permissions
8. Ensure that the Nemx SecurExchange service account has full control over the key

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4. During start up, the following error message is displayed: "Nemx SecurExchange failed to create the required Exchange Profile (error = 0x80040115). The task will be terminated." What do I do?

Check that the registry entries are correct:

1. Start | Run | Regedit
2. Navigate to HKEY_LOCAL_MACHINE | SYSTEM | CurrentControlSet | Services | Nemx SecurExchange | Parameters
3. Check the following keys:

SiteDN /o=<your exchange organization>/ou=<your administration group>
ExchangeName <your exchange organization>
Admin Group <your admin group>

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5. During start up, the following error message is displayed: "Nemx SecurExchange failed to create the required Exchange Profile (error = 0x81002746). The task will be terminated." What do I do?

Check that the Nemx SecurExchange Mailbox is present:

1. Navigate to Start | Programs | Administrative Tools | Active Directory Users and Computers
2. Navigate to Active Directory Users and Computers | <your domain> | Users
3. Check that the mailbox nmxexspp_<your server> is present in the right hand window

Enable the Advanced features within Active Directory Users and Computers:

4. Start | Programs | Administrative Tools | Active Directory Users and Computers
5. In the console tree, click the <your domain> node. On the View menu, click Advanced Features

Check that the Nemx SecurExchange Mailbox is not hidden:

6. Navigate to Active Directory Users and Computers | <your domain> | Users
7. Double click on the user nmxexspp_<your server name>
8. Click on the Exchange Advanced tab
9. Disable Exchange address lists
10. Click Ok

Check that the system has the appropriate rights to the Account:

11. Double click on the user nmxexspp_<your server name>
12. On the Security tab, Select the SYSTEM from the Name window
13. In the Permissions window, access must be given to the entries Read, Write, Receive As, and Send As

Get the "Display Name" field of the Nemx SecurExchange Exchange user:

14. Double click on the user NMXEXSPP_<your server name>
15. On the General Tab, note the Display Name field (e.g. Nemx SecurExchange_<your server name>)

Check that the registry entries are correct:

16. Start | Run | Regedit
17. Navigate to HKEY_LOCAL_MACHINE | SYSTEM | CurrentControlSet | Services | Nemx SecurExchange | Parameters
18. Check the following key: ProfileUser <Display Name>

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6. During start up, the following error message is displayed: "Could not start the Nemx SecurExchange service on local computer. Error 1057: The account name is invalid or does not exist, or the password is invalid for the account name specified." What do I do?

Check that the account password for the Nemx SecurExchange service is correct:

1. Navigate to Start | Settings | Control Panel | Administrative | Services
2. Double click on Nemx SecurExchange
3. On the Logon tab, ensure that you specify the service account as <domain>/<account>
4. Ensure that the password is correct

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7. During start up, the following error message is displayed: "Could not start Nemx SecurExchange on Local Computer. Error 1058: Service could not be started either because it is disabled or because it has no enabled devices associated with it." What do I do?

Check that Nemx SecurExchange has not been disabled:

1. Click Start, point to Programs, point to Administrative Tools, then click Services
2. Double click on Nemx SecurExchange.
3. On Logon tab, verify that the service has not been disabled. If it has, click Enable.

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8. During installation, the following error message is displayed: "There was an error in creating the service (error = 800707421)." What do I do?

During the installation, ensure that you specify the service account as <domain>/<account> and that the password is correct:

1. Double click on the Nemx SecurExchange install program
2. On the Welcome dialog box, click Ok
3. On the Software License Agreement dialog box, click Accept
4. On the Select Destination Directory dialog box, click Next
5. On the Exchange Server Location dialog box, click Next
6. Ensure the account is specified as <your domain>/<your account>
7. Ensure that the account password is correct.

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9. During installation, the following error message is displayed: "There was an error in creating the Nemx SecurExchange user, User…" What do I do?

Stop Nemx SecurExchange Service:

1. Navigate to Start | Settings | Control Panel | Administrative Tools | Services
2. Double click on Nemx SecurExchange
3. On the General tab, click Stop

Build the Nemx SecurExchange Mailbox:

4. Navigate to Start | Programs | Administrative Tools | Active Directory User and Computers
5. Navigate to <your domain> | users
6. Right click in Active Directory Users and Computers and select New | User
7. In the Full Name field type NMXEXSPP_<your server name>
8. In the User Logon field type NMXEXSPP_<your server name>
9. Click Next
10. In the password field type <your choice>
11. Click Next
12. Click OK

Modify the Nemx SecurExchange Mailbox:

13. Double click on new user NMXEXSPP_<your server name>
14. On the General tab, change the Display name field NMXEXSPP_<your server name> to Nemx SecurExchange_<your server name>
15. On the General tab, add the Email address as per the Account tab | user logon name field (e.g. NMXEXSPP_SERVER1@abc.com)

Check that the system has the appropriate rights to the Account:

16. Double click on the new user NMXEXSPP_<your server name>
17. On the Security Tab, select from the Name window the account SYSTEM
18. Under Permissions, access must be given to the entries Read, Write, Receive As, and Send As

Check that the System has the proper Mailbox Rights for the account nmxexspp_<your server>:

19. Double click on the new user NMXEXSPP_<your server name>
20. On the Exchange Advanced tab, click the Mailbox Rights
21. Select the SYSTEM from the Name window
22. Check that Full Mailbox rights have been given

Start Nemx SecurExchange Service:

23. Navigate to Start | Settings | Control Panel | Administrative Tools | Services
24. Double click on Nemx SecurExchange
25. On the General tab, click Start

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10. Quarantine forms are not being sent to the mailbox specified in System Manager | Nemx SecurExchange | Actions Tab | Modify Button | Quarantine. What do I do?

Stop Nemx SecurExchange Service:

1. Navigate to Start | Settings | Control Panel | Administrative Tools | Services
2. Double click on Nemx SecurExchange
3. On the General tab, click Stop

Get the DefaultAddress:

4. Start | run | regedit
5. Navigate to HKEY_LOCAL_MACHINE | System | CurrentControlSet | Services | Nemx SecurExchange | Parameters
6. Note the entry at DefaultFromUser. If there is no DefaultFromUser, skip to step 12.

Check that the Nemx SecurExchange Service account has access to send on behalf:

7. Navigate to Active Directory Users and Computers | <your domain> | Users
8. Double click on the <DefaultFromUser> mailbox
9. On the Exchange General Tab, click Add

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• FAQs for SecurExchange Exchange 2003/2000
• FAQs for SecurExchange for Exchange 5.5
• General FAQs for SecurExchange

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