GoldExchange > FAQ

The following represent answers to questions commonly handled by our support staff, along with some tips and tricks that past and current customers have found useful.

Please note: These answers follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented as: Ctrl+Alt+Delete, which means that you should press and hold down the Control, Alt and Delete keys at the same time. Menu selections will be presented as: File | Open, which means you should open the File menu, and then make the Open selection.

1. When using Outlook 98, why do I get MAPI errors when using GoldExchange?
   
   
2. Do I have to have GoldMine running on the client to use GoldExchange?
   
   
3. Do I require a GoldMine license for all Outlook users running GoldExchange?
   
   
4. Does GoldExchange require Exchange Server?
   
   
5. Why does the Word 97 DDE link not work with GoldExchange installed?
   
   
6. How do I create log files?
   
   
7. Is it possible to have GoldMine Internet recipients show up in the "Contacts" area?
   
   
8. What are the Result and Activity fields in the GoldExchange Address Book?
   
   
9. What happens if GoldMine isn't active when a connection needs to be made?
   
   
10. Why does the GoldMine banner want a logon whenever GoldExchange is started?
    
    
11. I keep getting the error message: "The custom form could not be opened. Outlook will use an Outlook form instead. The requested action could not be completed." How do I solve this?

1. When using Outlook 98, why do I get MAPI errors when using GoldExchange?

This problem is usually due to the fact that Outlook is installed in Internet Mode Only (IMO), which doesn't support extra services such as GoldExchange. Reinstall Outlook 98 into either Workgroups or Corporate mode.

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2. Do I have to have GoldMine running on the client to use GoldExchange?

It depends on what you need to do. However, we suggest that GoldMine should run at all times, to ensure both Outlook and GoldMine have the most current information. If GoldMine isn't running, GoldExchange will be unable to update the GoldMine databases.

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3. Do I require a GoldMine license for all Outlook users running GoldExchange?

Although GoldMine is required in order to run GoldExchange, it also has the ability to run in a silent mode, which allows software like ours to log into GoldMine without user interaction. Therefore, not all Exchange/Outlook users require a GoldMine License.

To run GoldMine in silent mode, simply use the following command (without the quotations): "GMW4.exe /s:dde"

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4. Does GoldExchange require Exchange Server?

GoldExchange does not require Exchange Server. It can function with any of the Microsoft Post Offices, and all 32 bit Exchange clients, including Inbox, Windows Messaging, Exchange 4.0/5.0 and Outlook 97/98 (in either Workgroups or Corporate mode.) If you are using the Calendaring features, however, either Outlook 97 or 98 (Workgroups or Corporate mode) are required.

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5. Why does the Word 97 DDE link not work with GoldExchange installed?

This is a problem we have been made aware of, and are currently attempting to fix. The best way to solve the problem so far is by installing Internet Explorer 4.0, which supplies some new .DLL's that are as yet unavailable anywhere else. These .DLL's allow Word 97 to be opened correctly when Nemx (and other) software is installed.

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6. How do I create Log files?

Creating debug log files can be done by adding the following to the exchng32.ini file, which should be located in your main Windows directory:

[NMXGAB Provider]; GoldExchange Address Book
debug=1
trace=file,console
[NMXGAB Client] ;GoldExchange Address Book
debug=1
trace=file,console
[NMXGSCH] ;GoldExchange Calendar
debug=1
trace=file,console

This will create the file names NMXGABEX.LOG, NMXGAB.LOG and NMXGSCH.LOG in the main Windows directory.

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7. Is it possible to have GoldMine Internet recipients show up in the "Contacts" area?

When creating a group within GoldMine for use with GoldExchange, you must use the reference field in order to instruct GoldExchange on which email/fax address to use.

If the reference number is the fax number, then it is assumed to be a fax address. If the word "fax" (case insensitive) is contained, it is assumed to be fax. Otherwise it is assumed to be an Internet address.

If the contact's fax address within GoldMine is blank (assuming the reference field is FAX), or if there are no email addresses (for Internet address types), then no member is included.

Nemx products don't support the "contacts" area of Outlook.

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8. What are the Result and Activity fields in the GoldExchange Address Book?

These fields correspond to the same fields within GoldMine's History Tab. They can be used in any fashion required, such as using the result field to indicate whether a mail message was sent in or out by entering "Out" under the Send Tab and "In" under the Receive Tab.

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9. What happens if GoldMine isn't active when a connection needs to be made?

If GoldMine is not active on a given machine, GoldExchange will attempt to start GoldMine in silent mode when it needs access to perform certain functions (see the answer to question 3 above). GoldMine's silent mode doesn't require a user/password to logon, and doesn't create a security exposure because only applications can communicate with GoldMine through its interface. When operating in silent mode, the GoldMine icon is present on the System Tray (usually on the bottom right corner of your monitor, along with the time).

GoldExchange uses the registry to determine where GoldMine has been installed when starting GoldMine in silent mode. In a network configuration, you may need to change this setting in the registry to point GoldExchange (and any other GoldMine application) to the proper version of GoldMine for activation.

The registry is a crucial part of the operating system, and care must be taken when modifying entries within it. Incorrect settings may render your system inoperable.

The following registry key is used to define the location of GoldMine 4.0:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\GMW4.exe

KeyName

(Default) should point to the full path and filename of GoldMine
Path should point to the full path of where GoldMine is located
(no '\' should be present at the end)

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10. Why does the GoldMine banner want a logon whenever GoldExchange is started?

This is usually caused by the GoldExchange calendar attempting to start GoldMine. If you don't want this to happen, GoldExchange can start GoldMine in silent mode without the need for an extra GoldMine license (see the answer to question 3 above). To do so, simply follow these instructions:

1. Go into Outlook | Tools | Services | GoldMine Address Book Properties.
2. Deselect "Start GoldMine Automatically."
3. Close down GoldMine, GoldExchange and Outlook
4. Restart Outlook and GoldExchange.

If the GoldMine banner still appears when starting GoldExchange, then close down Outlook, GoldExchange and GoldMine, and do the following:

1. Go to Start | Run, find the directory containing GMW4.EXE is and select it.
2. At Start | Run, you should see something similar like this:
   
   

 

3. Add the following text at the end of the line (Before the " if you have them):
   
   
   

This will attempt to start GoldMine in silent DDE mode, which is required as a minimum.

4. Select OK. If you are still getting the GoldMine logon banner, then you need to add a line to your GM.INI file, which is located in the main GoldMine directory.
5. Once you have found the file, add the following (without the quotation marks): "GoldDir=<path to GoldMine directory>\GMBase". Fill in the <path to the GoldMine directory with whatever your path is. If you don't have a GMBase directory, enter your main GoldMine directory instead.

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11. I keep getting the error message: "The custom form could not be opened. Outlook will use an Outlook form instead. The requested action could not be completed." How do I solve this?

When using Outlook 97/98 with GoldExchange, you may come upon this error message when using the calendar synchronization component. This is a known Microsoft Error message, which can be resolved as follows:

1. Close Outlook.
2. In Win95/NT4, right click the shortcut for Microsoft Outlook, click Properties on the shortcut menu, and then click the shortcut tab.
   In NT 3.51, click the Microsoft Outlook icon, and then click properties on the file menu.
3. In the Target box on the Command Line box, type a space after the path, and then type "/cleanfreebusy" (without the quotation marks).
4. Click OK.
5. Start Outlook from the modified shortcut to reset the Free/Busy time.

Once you have reset the Free/Busy time, you can exit Outlook and remove the CleanFreeBusy switch from the Outlook shortcut.

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